Shipping Policy
Shipping Policy
This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through devtah.com (“Website”), operated by devtah.com (“we,” “us,” or “our”). By placing an order, buyers and sellers agree to comply with this Shipping Policy.
1. Shipping Partners and Logistics
DevTah.com may partner with Shiprocket or other third-party logistics providers to ensure the safe and timely delivery of orders.
The choice of shipping partner will depend on the buyer’s location, product type, and delivery preferences.
2. Shipping Timeline and Seller Responsibilities
Sellers must accept orders within 48 hours of the order being placed.
If the seller fails to accept within this period, the order may be automatically cancelled and refunded to the buyer.
Once accepted, the seller must dispatch the product within 24-48 hours.
3. Shipping Charges and Delivery Time
Shipping charges will vary based on:
1. Delivery location (domestic or international).
2. Product weight, size, and category.
3. Buyer’s chosen shipping method (e.g., standard or expedited).
Buyers will see the final shipping cost at checkout, along with an estimated delivery time.
Delivery timelines are subject to change due to weather, regional restrictions, or unforeseen events.
4. Order Tracking
Once shipped, buyers receive a tracking link via email or SMS to track their order in real-time.
Buyers can track the order via the shipping partner’s portal or through their DevTah.com account.
5. Delivery Process and Buyer Responsibilities
Delivery Attempts:
1. Our logistics partner will make up to three delivery attempts at the address provided.
2. If delivery fails after three attempts, the order will be returned to the seller.
3. Buyers may bear return shipping costs if delivery fails due to incorrect address or unavailability.
Signature or OTP Confirmation:
1. For high-value or COD orders, a signature or OTP may be required for confirmation.
6. Damaged or Lost Parcels
Buyers must notify customer support within 24 hours of expected delivery if a parcel is damaged or lost.
devtah.com and the logistics provider will investigate the case and provide a suitable resolution (refund or replacement) based on the outcome.
7. International Shipping and Customs Duties
International orders may be subject to customs duties, taxes, or import fees, which are the buyer’s responsibility.
Delivery timelines may vary due to customs clearance procedures.
8. Cash on Delivery (COD) Orders
COD orders may include a handling fee, displayed at checkout.
Buyers refusing COD deliveries without a valid reason may be restricted from using COD in the future.
9. Shipping Restrictions
Certain items may not be eligible for shipping to specific regions due to regulatory restrictions or courier limitations.
Buyers will be informed at checkout if the product cannot be shipped to their location.
10. Delayed or Failed Delivery Due to Seller Issues
If the seller fails to dispatch the order on time, buyers may receive a full refund.
The seller is responsible for any extra costs caused by the delay.
11. Returns and Refunds Related to Shipping
If a product is returned due to shipping damage or wrong delivery, the seller bears the return shipping cost.
Refer to our Refund Policy for further details.
12. Modifications to the Shipping Policy
devtah.com reserves the right to modify this policy at any time.
Changes are effective upon posting on the Website, and users should review the policy periodically.
13. Contact Us
For any shipping-related inquiries, contact our support team at [support@devtah.com].
14. Courier Selection Through Platform Only
14.1. Buyers can select a courier service only from the options displayed on DevTah.com through integrated logistics partners such as Shiprocket.
14.2. Buyers cannot choose an external courier or request seller to ship via a courier not listed on the platform.
14.3. The final courier assignment may depend on availability, serviceability, and logistics partner operational constraints.
15. Seller Packaging Responsibilities
15.1. Sellers must pack products securely according to item type, fragility, and courier guidelines.
15.2. If damage occurs due to improper packaging by the Seller, the Seller will be responsible for replacement or refund as per the Refund Policy.
16. Logistics API & Rate Accuracy Disclaimer
16.1. Courier rates, availability, estimated delivery dates, and serviceability shown on DevTah.com are fetched from logistics partners via API.
16.2. Rates and delivery timelines may vary based on courier partner modifications, surcharges, or service disruptions.
17. Courier Claims & Responsibility
17.1. Claims for lost, delayed, or damaged shipments must follow the respective courier’s claim process.
17.2.devtah.com may assist in forwarding claim documents but cannot guarantee approval or compensation.
17.3. Compensation limits will depend on the courier partner’s policies and insurance coverage selected (if any).
18. Weight and Dimension Variance
18.1. If the actual weight or dimensions differ from those provided by the Seller, the courier may apply additional charges.
18.2. Any additional charges due to incorrect weight/dimension entry must be paid by the Seller.
19. RTO (Return to Origin) Handling
19.1. If the shipment is returned due to failed delivery attempts or buyer non-availability, the return shipping cost may be deducted from the Seller’s payout.
19.2. If the return occurred due to incorrect seller packaging or wrong product, the Seller will bear the return cost fully.
20. High-Risk / Special Handling Items
20.1. Sellers must ensure products comply with courier restrictions (e.g., liquids, fragile items, electronics with batteries).
20.2. DevTah.com is not responsible for courier rejections of restricted/prohibited items.