Refund Policy

  • Refund Policy
    • This Refund Policy governs refunds for products or services purchased through devtah.com ("Website"), owned and operated by devtah.com ("Owner," "we," "us," or "our").
  • 1. Refund Eligibility
    • • Refunds or replacements will be processed according to the following guidelines and subject to verification by devtah.com and the seller.
    • • Buyers and sellers are expected to follow these steps to ensure smooth resolutions.
    • • Refund Request Time Frame: Customers must apply for a refund within 7 days of receiving the product. Requests made after this period may not be eligible for a refund or replacement.
  • Customer Responsibilities During Parcel Reception
    • • Video Documentation Required:
      • Upon delivery, the customer must record a clear video:
        • 1. Before opening the parcel, show the label on the package, including Order ID, customer name, and other details.
        • 2. Ensure the parcel is not damaged and make a 360-degree video to confirm the package is completely sealed.
        • 3. Open the parcel in front of the delivery agent, ensuring their face is visible in the video for verification purposes.
    • • Failure to comply with these steps may invalidate any claims related to the product's condition.
  • 2. Cases and Resolutions
  • Case 1: Wrong Product Received
    • • Seller Responsibility:
      • o If the seller sends the wrong product, they must replace it with the correct item as soon as possible.
      • o The incorrect product will be returned to the seller, and all shipping and return costs will be borne by the seller.
  • Case 2: Faulty or Defective Product
    • • If Brand Warranty is Available:
      • o The brand will handle the issue directly with the customer under its warranty policy.
    • • If No Warranty is Available:
      • o The seller must provide a replacement at no additional cost to the customer.
  • Case 3: Customer No Longer Wants the Product
    • • If the customer no longer wants the product for reasons such as disinterest, change of mind, or dissatisfaction:
      • o All courier costs (both ways), packing charges, and other applicable fees will be borne by the customer.
  • Case 4: Partial or Missing Product during Replacement
    • • Seller Verification Video:
      • When the seller receives the returned product, they must:
        • 1. Record a video as per the same instructions for the customer (360-degree video with label details).
        • 2. Ensure the entire product and all included parts are returned.
        • 3. If the customer sends incomplete or incorrect items, the customer will be held responsible, and the loss will be borne by the customer.
    • • Failure to comply with these steps may invalidate any claims related to the product's condition.
  • Case 5: Replacement vs. Refund
    • • Replacement as Default Resolution:
      • o Customers are eligible only for replacements unless the case falls under Case 3, where the refund terms will apply.
  • 3. E-Commerce Transactions
    • Refunds are available under the following conditions:
      • • Parcel Damaged on Delivery:
        • Customers are advised not to accept damaged parcels and should contact customer support at [support@devtah.com] immediately to initiate a refund or replacement.
      • • Product Defects:
        • If the product is defective or damaged, customers may request a refund or replacement, subject to verification.
      • • Order Cancellation:
        • If the order is cancelled before shipment, any transaction charges, platform fees, or other costs incurred by devtah.com will be borne by the customer. This may include payment gateway fees, handling fees, and other applicable platform costs.
      • • Seller Fails to Fulfill Order on Time:
        • If the seller is unable to fulfill the order within the agreed time set by the customer or the automated timeline after order approval, and the customer requests a full refund, then:
          • o All costs related to transaction charges, platform fees, commissions, gateway charges, and any other applicable fees will be borne by the seller.
  • 4. Refund Process
    • • Initiating a Request:
      • To request a refund or replacement, contact our customer support at support@devtah.com with the transaction details and video proof where applicable.
    • • Processing Time:
  • 5. Modifications to the Refund Policy
    • devtah.com reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Users are encouraged to review the Refund Policy periodically.
  • 6. Contact Us
    • For any questions or concerns, contact our support team at [support@devtah.com].
  • 7. Marketplace Return Conditions
    • 7.1. All return, replacement, and refund decisions must follow courier verification, seller verification, and platform rules.
    • 7.2. devtah.com is not the seller and only facilitates communication and resolution between buyer and seller.
  • 8. Refunds for Bulk, Wholesale, or Multi-Quantity Orders
    • 8.1. For wholesale or bulk orders, only the defective, missing, or incorrect quantity will be eligible for partial refund; replacement for incorrect quantity is not applicable.
    • 8.2. If a bulk order contains mixed conditions (some good, some damaged items), the refund will be calculated proportionally.
    • 8.3. Sellers may require additional verification steps for bulk orders due to higher value and quantity.
  • 9. Courier Damage & Logistics-Based Claims
    • 9.1. If a parcel is damaged during transit, the decision on refund or replacement will depend on courier investigation outcome.
    • 9.2. If the courier denies the claim due to improper packaging, the seller will be responsible for replacement.
    • 9.3. If the courier accepts liability, compensation will follow courier policy and insurance selection (if applicable).
  • 10. Weight & Dimension Discrepancy Adjustments
    • 10.1. If courier partners apply extra charges due to incorrect weight or size entries by the seller, such charges will be deducted from the seller’s payout.
    • 10.2. Refund amounts may be adjusted if additional courier charges apply due to seller error.
  • 11. RTO (Return to Origin) Refund Handling
    • 11.1. If the product returns due to buyer non-availability, incorrect address, or refusal without valid reason, all return courier charges along with transaction charges, platform fees, commissions, gateway charges, and any other applicable fees may be deducted from the buyer’s refund.
    • 11.2. If RTO occurs due to seller fault (wrong product, failure to dispatch, incorrect packaging, or incorrect weight/dimension entry), the seller will bear the full cost including return courier charges, transaction charges, platform fees, commissions, gateway charges, and any other applicable fees.
  • 12. High-Value Orders & Additional Verification
    • 12.1. devtah.com or the seller may request additional verification (ID proof, confirmation call, OTP) before processing refund for high-value orders.
    • 12.2. Refund speed and method may vary for high-value or special category products.
  • 13. Non-Refundable Products
    • 13.1. Some items may not be eligible for refunds due to hygiene, perishability, custom-made nature, or legal restrictions.
    • 13.2. The seller must clearly mark non-refundable items on the product page.
  • 14. Fraud Prevention & Abuse Control
    • 14.1. devtah.com may block refunds if misuse is detected, such as repeated false claims or tampered video proofs.
    • 14.2. Users caught uploading fake, edited, or misleading refund proof may face account suspension, permanent platform ban, and may also face legal action under applicable laws.
  • 15. Order Value Adjustment for Refunds
    • 15.1. In cases where direct refund is not applicable, buyers may place a new order of equal or higher value, and the previously paid amount will be adjusted against the new order.
    • 15.2. If the new order value exceeds the adjusted amount, the buyer must pay the remaining balance to complete the order.